Call Forward:
Manually forward all calls coming into your set. You can forward to an IP phone or non-IP phone.
To Activate: Press the CFwdAll soft key. Dial the number to which you want to forward all calls.

To Cancel: Press the CFwdAll soft key

Call Join:
When on an active call, and a second call is received, you can “join” both lines into a conference call.
To Activate: While on an active call, a second call comes into your line. You can press the Answer soft key to answer the second call. This places the first caller on hold. If you want to join the two calls press the Confrn

Call Park:
This allows you to park an active call and then retrieve it using another phone within your phone system.
To Activate: During an active call, press the More soft key until you see the Park tab. Press the Park soft key to park the call. The LCD displays the number where the call is parked. Make a note of the Call Park number and hang up.

To Retrieve the parked call: Go to any phone on the campus system and dial the Call Park number

 

Call Pick-Up:
Answer calls to other phones within a designated call pick-up group.
To Activate: As the phone rings at the extension within your call pick-up group, pick up your handset to get dial tone on your line. Press the More soft key to view the PickUp soft key. Press the PickUp soft key to transfer the call to your extension. Answer the incoming call that has been redirected to your phone by pressing the Answer soft key.


Call Transfer:
Transfer a call to another on-campus telephone number.
To Activate:
With a call in progress, press the Trnsfer soft key. Dial the number to which you are transferring the call (be sure to prefix the number 8 if dialing off campus). When you hear ringing, press the Trnsfer soft key again, or when the party answers, announce the call and press Trnsfer. Hang up to end your participation in the call.

Special Note: To abandon the transfer, press the End Call soft key which disconnects the transfer and places the original caller on hold.


Call Waiting: 
Answer two calls keeping the current call active:
While on call #1. The second call will present itself on the display and the phone will beep once in your ear. If you choose to answer the second call, press the Answer soft key, which answers the second call and places the first caller on hold.

To toggle between the two callers use the Hold soft key and the Resume soft key.


Conference: 
Set up a conference with five other parties on or off campus:
To Activate: With a call in progress, press the Confrn soft key. This opens a new line while placing the other party(ies) on hold. Place a call to another party. When the call connects, press Confrn again to add this party to the call. Repeat the first three steps to add another caller.


Dialing Options:
Cisco VoIP phones have several different options for placing a call:
Off-hook dialing: Lift handset and dial the number.

Predialing: Dial the number you want to call and either pick up the handset which then initiates the call or press the Dial soft key (on a 7960 only) and this initiates the call on the speakerphone if the handset is NOT picked up.
 
On-hook dialing: Press the Speaker button and then dial (NOT offered on 7912 set).


Hold: 
Allows you to place a call on hold:
To Activate: During a call, press the Hold soft key.
To Return to the call: Press the Resume soft key.


Redial:
This will automatically dial the last called number from your phone:
To Activate: Lift handset and press the Redial soft key.