Cisco System
IP Equipment & Lines
|
Description
|
Monthly Charge
|
SciTec
IP7905/7912 |
Available only until buildings are
re-wired. IP Phone, Basic, Non-Display Phone, with Line and Voicemail,
placed in specific buildings until re-wire is complete.
IP Phone, Small Display with data line and voicemail. |
$19.00
$20.00 |
|
IP7910
No Longer Available |
IP Phone, Display,
No-Speaker (requires upgraded wiring) with data line and voicemail - No
longer available. |
$20.00 |
IP7960/7961 |
IP Phone, Display, Two-Way
Speaker with data line and voicemail. |
$30.00 |
|
IP7914 |
IP Phone Expansion Module
for IP7960 equipment, price includes an IP7960 phone. Available only
after OIT consultation - special order. |
$40.00 |
|
IP Conference Phone |
User
purchases IP Conference phone from vendor. Requires IP Analog
line installed via Service Request. |
$30.00 |
|
Analog Line Equipment, Analog Line VM |
A digital data line for an
Fax, credit card machine, analog-sets, other non-Boise State equipment,
etc. |
$30.00 |
|
Active Telephone Port |
Continuous live port for conferencing
equipment, ie. a conference phone, must have a current phone for this
option. |
$5.00 |
Additional Options
|
Description
|
Monthly Charge
|
|
Additional Display Number/Line Only |
Additional Line, directory number, installed
on existing Boise State equipment or ext. |
$2.00 |
|
Alarm Line or Elevator Line |
Charge for an Alarm Line or
Elevator Line |
$15.00 |
Call Queuing
|
A full-featured solution for managing
customer contact centers. Callers dial a main queue number for a
department and are routed to the next available representative or are
placed in a queue for the next available representative. Monthly charge
is for 5 Queue Agents (phone stations) with 10 Resources (calls in
Queue).
Additional Queue Agents, Resources, and Administrators are $5.00 each
per month. Basic set-up charge for labor is $500. |
$50.00 Per Month
|
|
Call Tree |
Voice mail tree. Setup costs
= $125 per tier. Monthly Charges are $15.00 for the tree extension
(initial key) and $5.00 per additional key press. |
$15 for Initial Key
$5 for Each Addl. Key Press |
|
Cisco Attendant Station |
Computer software which allows call
answering and tracking from a central operator/receptionist, requires
installation of an IP 7960. Requires IP 7960 phone set at $30.00 per
month. |
$10.00 |
|
Circuit Line |
Charge for a circuit line or
dry pair connection. Requesting department attaches equipment or line
to the circuit. Telephone Service Request required for Telco access to
Boise State Equipment. |
$30.00 |
|
Conference Call Line |
Caller paid dial in, maximum of 8
participants, no set-up fee. Permanent numbers can be arranged. |
$30.00 per conference
$125.00 per month |
|
Headsets |
User supplied, OIT provides recommendations for purchase,
but does not support headsets. |
See Chart |
|
Forwarded Extension |
Extension is forwarded to another extension
using telephone management software. |
$2.00 |
|
Hidden Extension |
Extension masked by another extension to
prevent caller identification. |
$2.00 |
|
Hot Line |
Charge for a preprogrammed
number to be automatically dialed when a special key is pressed. |
$2.00 |
|
Multiple Display Numbers (MDN’s) |
Display of additional
extensions on a telephone. Hourly Rate for Set-Up. |
No Monthly Charge |
Pilot Number
|
Hunt Groups provide call
distribution to a pre-defined group of stations when a hunt pilot number
is dialed. Setup fee is charged. |
$5.00 |
|
Saved Extension |
Extension Saved for Later Use |
$2.00 |
Voice Mailbox
|
Charge for an additional
Mailbox on an extension or a Voice Mailbox Only. The monthly line charge
for digital or digital/analog lines includes one mailbox. |
$2.00 |
Labor Rates
|
Description
|
Hourly
|
|
Per Hour in 1/4 Hour
Increments |
Jobs that are scheduled
through the web request pages and processed in a normal queue. New
installations of telephone lines and equipment, data lines, new cable
installation, telephone and data line moves, adds, or changes. |
$36.00 |
|
Emergency Requests - Per
Hour in 1/2 Hour Increments |
Jobs that are specified as
emergency by the customer and require immediate resolution. |
$108.00 |
|
Telephone Repair |
Telephone repair to existing
service and equipment, except when theft, vandalism, or abuse are
involved.. |
No Charge |
|
OIT Business Services
Research Requests
Per Hour in 1/4 Hour
Increments |
Applies to requests for
materials such as copies of non-current customer toll statements or
prior service unit billings; investigations of non-current information
on service unit billings or billable repairs; and requests for other
documentation or historical records. Hourly rate does not apply to
normal, day-to-day customer service. |
$36.00 |
|
Password Resets |
Charge to reset a
lost/forgotten password. |
$9.00 Minimum |
|
Additional
Telephone Information for FY08
Arrangements for all telephone service must be coordinated through the
OIT Business Services unit. This includes service for Grants and other
entities using University services. Boise State departments or other
entities using University services should not contact dial tone or other
telephone service providers for any telephone service. All invoices for
telephone services are consolidated, paid by OIT Business Services and
charged back to departments to take advantage of payment processing
savings. Please call 426-1433 if you have questions.
The State of Idaho
contract vendor for Long Distance Service, In-bound 800 Number Services, and Calling
Card Services is Qwest. The purchase of phone cards from other
vendors is not allowed. The contract vendor for Teleconference Services and
Videoconference Bridging Services is AT&T. This
page is maintained by OIT
Business Services. |
