|
Cisco System
IP Equipment & Lines |
Description |
Monthly Charge |
|
SciTec
No Longer Available
IP7905
/ 7910
No Longer Available |
Basic, Non-Display Phone, with Line and Voicemail. No longer
available.
IP Phone, Display, No-Speaker with data line and voicemail - No
longer available. |
$19.00
$20.00 |
|
IP7911 / 7912 |
IP Phone, Small Display, No-Speaker with data line and
voicemail. |
$20.00 |
|
IP7960 / 7961 |
IP Phone, Display, Two-Way Speaker with data line and
voicemail. |
$30.00 |
|
14-Button Expansion Module |
IP Phone Expansion Module for IP7960 / 7961 equipment.
Available only after OIT consultation - special
order. |
$10.00 |
|
Analog Line |
A telephone line for a Fax, credit card machine, conference
phone or analog-sets. |
$30.00 |
|
Active Telephone Port |
Continuous live port for additional telephone port. |
$5.00 |
|
Additional Options |
Description |
Monthly Charge |
|
Additional Line Only |
Additional directory line, installed on existing Boise State
equipment or extension. |
$2.00 |
|
Alarm Line or Elevator Line |
Charge for an Alarm Line or Elevator Line |
$15.00 |
|
Call Queuing
|
A full-featured solution for managing customer contact
centers. Callers dial a main queue number for a
department and are routed to the next available
representative or are placed in a queue for the
next available representative. Additional
charge for setup. |
$5.00 per
agent or administrator |
|
Call Tree |
Monthly Charge is $2.00 for tree directory
number and $2.00 per key press. |
|
|
Cisco Attendant Station |
Computer software which allows call answering and tracking from
a central operator/receptionist, requires
installation of an IP 7960 / 7961. |
$10.00 |
|
Circuit Line |
Charge for a circuit line or dry pair connection. Requesting
department attaches equipment or line to the
circuit. Telephone Service Request required for
Telco access to Boise State Equipment. |
$30.00 |
|
Conference Call Line |
Caller paid dial in, maximum of 8 participants, no set-up fee.
Permanent numbers can be arranged. Intended for
intermittent use only. |
$30.00 per month |
|
Forwarded Extension |
Extension is forwarded to another extension using telephone
management software. |
$2.00 |
|
Hidden Extension |
Extension masked by another extension to prevent caller
identification. |
$2.00 |
|
Multiple Display Numbers (MDN’s) |
Display of additional extensions on a telephone. Hourly Rate
for Set-Up. |
No Monthly Charge |
|
Saved Extension |
Extension Saved for Later Use |
$2.00 |
|
Voice Mail Only |
Charge for a Voice Mailbox Only. The monthly line charge for
digital or digital/analog lines includes one
mailbox. |
$2.00 |
|
Labor Rates |
Description |
Hourly |
|
Per Hour in 1/4 Hour Increments |
Jobs that are scheduled through the web request pages and
processed in a normal queue. New installations
of telephone lines and equipment, data lines,
new cable installation, telephone and data line
moves, adds, or changes. |
$36.00 |
|
Priority Requests – Per Hour in 1/2 Hour Increments |
Jobs that are specified as Priority by the customer and require
immediate resolution. |
$108.00 |
|
Telephone Repair |
Telephone repair to existing service and equipment, except when
theft, vandalism, or abuse are involved. |
No Charge |
|
OIT Business Services Research Requests
Per Hour in 1/4 Hour Increments |
Applies to requests for materials such as copies of non-current
customer toll statements or prior service unit
billings; investigations of non-current
information on service unit billings or billable
repairs; and requests for other documentation or
historical records. Hourly rate does not apply
to normal, day-to-day customer service. |
$36.00 |
|
Password Resets |
Charge to reset a lost/forgotten password. |
$9.00 Minimum |
|
Additional
Telephone Information for FY10
Arrangements for all telephone service must be
coordinated through the OIT Business Services
unit. This includes service for Grants and
other entities using University services. Boise
State departments or other entities using
University services should not contact dial tone
or other telephone service providers for any
telephone service. All invoices for telephone
services are consolidated, paid by OIT Business
Services and charged back to departments to take
advantage of payment processing savings. Please
call 426-1433 if you have questions.
OIT Business handles requests for inbound toll-free (800 #)
lines and calling cards. The purchase of phone
cards from other vendors is not allowed. The
contract vendor for Teleconference Services and
Videoconference Bridging Services is AT&T.
This page is maintained by
OIT Business Services. |
