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Priority Work Requests
bullet Click here to enter a Priority Work Request
   
  Problems with phones/data lines that are not working are given top priority for repair.

If you need immediate service for something else, you may request Priority Service.  This request will move your work order to the top of the queue for installation, moves or repairs.

Priority Work Requests are billed at a higher rate than normal work orders because of their disruptive nature to processing the work queue.  The labor rate for normal work orders is $36 an hour, billed in 1/4 hour increments.  The labor rate for priority service is $108 an hour, billed in 1/2 hour increments.

 
During normal work hours
bullet Fill out the appropriate web form.  You must fill out the web form prior to any action to be taken.  The Telephone Engineers and Telecommunication Technicians use an automated work order process and rely on information provided by the form to initiate work.  Once the form is filled out and submitted.  Please call the following number(s) and inform the individual that you are requesting a Priority Work Request, please provide the Call Ticket number you receive via e-mail reply.  If the first number goes to voice mail, please dial the second and then the third. 

OIT Business Services     426-1433

OIT Business Manager     426-2743

TNS Manager                  426-3093

 
After-hours and on weekends
bullet Fill out the appropriate web form and call the Network After Hours Emergency Number

426-Bnet (2638)

After-hours and weekend support is only provided for emergencies that affect the ability of the University to perform its mission.  Individual problems are usually resolved during normal working hours.  Please do not use the Network After Hours Emergency Number  to request service for individual or local problems.
 
page last updated on 09/03/2008