WORK ORDER requests for either phone or data lines will have an approximate
response time as seen below. The response time will be calculated in relation to
the current requests in the work queue.
Week Of
Telephone Open Calls
Expected Response
Data Open Calls
Expected Response
7/21/08
18
7-15
Days
27
30 +
Days
7/14/08
12
7-15
Days
19
16-20
Days
7/07/08
20
7-15
Days
34
30 +
Days
6/30/08
22
7-15
Days
20
16-20
Days
TELEPHONE TROUBLE TICKET
Requests are used solely for
non-functional telephone reports. A technician will
respond within 4 hours. A response may include an on-site
visit, a request for more information, or problem resolution.
For urgent requests, please call 426-1398, 426-3093, or 426-1433
in that order until you get a response.
Note: please use the
lead time of the larger queue for calculating response time when
requesting both voice and data line installation.
