WORK ORDER requests for either phone or data lines will have an approximate
response time as seen below. The response time will be calculated in relation to
the current requests in the work queue.
Week Of
Telephone Open Calls
Expected Response
Data Open Calls
Expected Response
110/16/09
10
1-3
Days
15
11-15
Days
11/09/09
7
1-3
Days
12
11-15
Days
11/02/09
7
1-3
Days
9
5-10
Days
10/26/09
10
1-3
Days
14
11-15
Days
TELEPHONE TROUBLE TICKET
Requests are used solely for
non-functional telephone reports. A technician will
respond within 4 hours. A response may include an on-site
visit, a request for more information, or problem resolution.
For urgent requests, please call 426-1433, 426-3093, or 426-2743
in that order until you get a response.
Note: please use the
lead time of the larger queue for calculating response time when
requesting both voice and data line installation.
